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Travel businesses on the rise

Travel businesses on the rise    header

A new report that looks at the state of play within the travel industry has highlighted that the travel industry is growing both in size and productivity and is set to continue to expand in the lead up to 2020.

The report, which was produced by People 1st, shows that the money travel agencies inject into the economy each year grew £1,110m between 2008 and 2012, while tour operators grew even more – a massive £1,426m in the same period.

The industry has also increased in size, with the number of operators growing by 2% between 2011 and 2012, and will is projected to continue to grow, with another 13,000 people being needed between now and 2020.

Martin-Christian Kent, executive director at People 1st, said that there was even more positive news for the travel industry, with businesses vastly increasing their investment in training.

“Anecdotal evidence suggests that travel agencies want their staff to have better product knowledge, customer service and to add value by putting together specific packages, which all helps them offer something more than booking directly through the internet,” he said.

“Tour operators are also doing this to compete more effectively, specifically around emphasising job-specific skills.

“In fact, between 2011 and 2013 the percentage of employers offering their staff either on or off the job training has increased by 54% in travel agencies and by a huge 234% among tour operators.”

Image credit: Thinkstock


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